FAQS

  • We want you to love your semi-custom wig! If there are any issues with fit, color, or style, contact us within 7 days of receiving your wig, and we’ll make it right.

    • Fit & Color Adjustments: We’ll work with you to adjust the cap size or color if necessary.

    • Store Credit: If you’re not satisfied, we offer store credit minus a 10% restocking fee.

    • Case-by-Case Returns: Returns or partial returns are handled individually based on the issue.

    Eligibility:

    • Wigs must be unused, unaltered, and in original packaging.

    • Returns must be initiated within 7 days.

    For any questions, e-mail us and we’ll be happy to help!

  • 1-4 days for regular orders, 4-8 weeks for custom orders (confirmed before order placement).

  • 2-10 days within North America, 1-4 weeks internationally.

  • Yes! We accept exchanges on all hairpieces. We don’t accept exchanges on hair products.

  • We do accept returns on wigs, toppers and bangs within 7 business days of receiving your unit. We will ask for a photo of the extra lace on your wig still intact prior to accepting the return. We do charge a restocking fee for returns.

  • Contact us here, provide a photo of intact extra lace, and ship back the unit.

  • Custom wigs can be returned depending on the case but the initial 50% deposit is non-refundable.

  • Initial 50% deposit is non-refundable.

  • The customer

  • All sale items are final sale

  • Yes, but not on sale or clearance items.

  • 4-8 weeks ( confirmed before order placement).

  • No, we don’t refund the initial deposit on custom made wigs.

  • It is a small charge applied to returned items, which helps us cover costs that aren’t refundable such as:

    -Shipping and insurance

    -Packaging materials

    -Processing fees.

    Without this fee, we’d need to increase prices substantially. By charging a restock fee, we keep our prices low for you.

    We charge a 10% restocking fee on returned orders.