SHIPPING AND RETURNS

At Flawless Lengths, we pride ourselves on providing high-quality wigs made with exceptional products.

Woman in cap smiling while holding a cardboard box indoors with staircase in background.
Woman sealing a cardboard box with packing tape indoors.

Below, you’ll find information on our shipping, returns and custom wigs policies.

  • Returns

    Free standard shipping on all orders $75 and up.

    7-day return policy- please contact us within 7 days of delivery.

    Refunds will be issued, minus a 10% restocking fee.

    Learn More Here

  • Custom Wigs

    Production Time: 75 days.

    Shipping: Free standard shipping.

    Deposit: 50% non-refundable deposit required to initiate production.

    Cancellations: Due to custom nature deposits are non-refundable

    Learn More Here

  • First-Time Buyer Protection

    Risk-Free Purchase: Enjoy free returns, no restocking fee, and free outgoing shipping on your first purchase.

    Valid for first-time buyers only.

    Learn More Here

  • Return Procedure

    Contact us via e-mail within the return window.

    We will guide you through the return process.

    Refunds are processed within 7 business days, after we’ve received the wig back.

    All items will be inspected before refunds are issued.

    Click here to e-mail us

  • Return Guidelines

    For a smooth return process, please note:

    Return wigs in original condition:

    -Unaltered lace

    -No washing or heat styling

    -Original packaging intact

    Return toppers in original condition:

    -Close clips( Additional $20 fee if clips are open)

    -Avoid tangling hair

    -Original packaging required

  • Exchanges

    We’re happy to offer exchanges on all orders to ensure you find the right fit, shade, and style that feels just right for you. Please note, we do not accept returns on hair products.

    E-mail us here to start and exchange